Frequently Asked Questions

 

1. What is your return or exchange policy for purchases?

If you receive a product—whether apparel or a custom uniform—with a defect due to manufacturing or production, we’ll replace it at no cost. Since our products are custom-made, we cannot offer refunds or replacements for errors caused by incorrect information submitted at the time of ordering. Please review all details carefully before finalizing your order. If there's an issue, contact your representative immediately with clear photos and a description so we can resolve it quickly.

 

2. Can I see a sample of my custom uniform before placing a large order?

Yes! We provide a digital mock-up of your custom design before production begins. This allows you to review and approve the look to ensure it meets your expectations.

 

3. Do you offer discounts on bulk orders for custom uniforms or apparel?

Absolutely. We offer tiered bulk pricing across all custom products—the more you order, the more you save. Contact us for a custom quote based on your team or organization's needs.

 

4. How do I order custom uniforms or apparel for my team or organization?

Easy! Visit our homepage and click “Get Started.” Fill out the team order form, and a Take One representative will reach out to guide you through the process from design to delivery.

 

5. What about fit? How do we ensure the right sizing?

We provide comprehensive sizing charts for all apparel and uniforms. For team orders, we recommend measuring each individual using our guide. If you need help, our customer service team is happy to assist.

 

6. How can I track my order?

Once your order is placed, you’ll receive email updates, including a tracking number. You can monitor your order’s progress on our website or by contacting customer service for real-time updates.

 

7. What if we need to reorder uniforms or apparel later?

We make reorders simple. For under 8 items, a $25 setup fee applies. For 8+ of the same style, there's no setup fee, and we’ll honor your original pricing for up to 12 months. Standard shipping applies (starting at $12 via FedEx).

 

8. Will I get my product on time?

Our standard turnaround for custom uniforms and apparel is 3 weeks from final approval. For urgent timelines, contact us—expedited options are available. For other Take One products, shipping takes 7–10 business days. Once shipped, you’ll receive tracking details and delivery updates.

 

9. Do you offer international shipping?

Yes! We ship worldwide, with fulfillment facilities in the U.S., Egypt, the Philippines, and the Caribbean. This global network allows us to deliver custom orders quickly and affordably across the globe.

 

10. Do you offer design assistance?

Absolutely. Our in-house design team can help bring your vision to life. Whether you have a sketch or just an idea, we’ll work with you to create a custom look that reflects your team’s identity.

 

11. What makes Take One Sportswear different from other brands?

We offer high-quality, culturally inspired custom uniforms delivered in just 3 weeks—faster than the industry standard of 8–12 weeks. At Take One, we prioritize representation, quality, and personal service, delivering top-tier gear that reflects your team’s identity and spirit.